Refund policy
Return and Refund Policy
At Noorstore.ca, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely satisfied, we’re here to help.
Returns
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Eligibility for Returns:
- Items must be returned within 30 days of purchase.
- To be eligible for a return, the item must be unused and in the same condition that you received it, with original packaging.
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Non-returnable Items:
- Certain items are non-returnable, such as personalized or custom-made products, clearance items, and gift cards.
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Return Process:
- To initiate a return, please contact us at Noorstore.ca@gmail.com with your order number and reason for the return.
- Once we approve your return request, we will provide instructions for shipping the item back to us.
- Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged or was incorrect.
Refunds
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Refund Approval:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Processing Time:
- Approved refunds will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
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Late or Missing Refunds:
- If you haven’t received a refund yet, please check with your bank or credit card provider, as processing times may vary.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.
Contact Us
If you have any questions about our return and refund policy, feel free to reach out at Noorstore.ca@gmail.com.